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FAQ

No.

Title

Description

1Device Connection & SetupReceiver connection, differential communication, working modes, and device parameter settings.
2Project, Coordinates & DataProject management, coordinate systems, data files, and import/export.
3Survey, Stakeout & ToolsSurvey collection, engineering stakeout, industry applications, and calculation tools.
4Accuracy & TroubleshootingPositioning accuracy, fixed solution issues, software errors, and common problem resolution.
5Account, Cloud Services & Version ManagementAccount authorization, cloud projects, device binding, and software upgrades.

1 Device Connection & Setup

1.1 Quick Start

1.1.1 What preparations are needed for the first use of Trion Survey?

Answer: Install the APP and grant the required permissions, log in or register for the software, create a new project and select a coordinate system, connect the receiver, configure it as a rover or base station, and confirm the positioning status is normal before starting work.

 

1.1.2 Why does the APP ask for file, location, and Bluetooth permissions when first opened?

Answer: File permissions are used to access projects and import/export data. Location and nearby device permissions are used to search for and connect to receivers and display your current position. Denying these permissions may cause some functions to be unavailable. Please check and re-grant the appropriate permissions from the APP details.

 

1.1.3 There are too many functions on the home page. Can I hide infrequently used ones?

Answer: Yes. Long-press a function icon, and a pop-up window will appear with options: Remove / Favorite / Edit Home Page. Select "Remove" to move the function to the "More" section.

 

Option

Description

RemoveMoves the function icon from the main page to the "More" section. To restore it, simply click the plus sign (+) icon in the top-right corner of the function icon in "More".
FavoriteAdds the function icon to the Favorites menu for quick access.
Edit Main InterfaceSupports sorting and removing icons on the home page.

 

Long-press Icon

Move to "More"

Favorite

Edit Home Page

 

1.2 Receiver Connection

1.2.1 How to communicate with receivers from other brands via radio?

Answer: FJD RTK devices can establish radio communication with Leica, Trimble and Topcon devices. The effective communication protocols are as follows:

 

Radio

Protocol

LeicaTrimbleTopcon
GS18IR12R2Hiper VR
TT450S    
TRIMTALK    
TRIMMARK3    
TRANSEOT    
SATEL    

 

1.2.2 What communication protocols and baud rates does the receiver's radio support?

Answer: FJD receivers support three radio types: Internal 400 MHz radio, Internal 900 MHz radio, and external high-power radio. The corresponding protocols and baud rates are as follows.

 

Internal Radio (400M)Internal Radio (900M)External Radio
TRIMTALK9600/19200TRIMTALK4800
TRIMMK319200384009600
TT450S9600115200TRIMMK34800
19200 19200
TRANSEOT9600TRANSEOT4800
192009600
SETAL9600SATEL9600
1920019200
LORA11000ETALK4800
120009600
1500019200
18000 

 

1.2.3 What do the indicator lights on the FJD receiver mean?

Answer: The FJD Trion V1/V10 series receivers have 4 LED indicators, while the V4e Pro receiver has 2 LED indicators. The meanings are as follows:

V1/V10 Series Receivers:

Indicator

Color

Description

Picture

power

■ Green

Battery:≥ 60%

■ Blue

Battery:60%~99%

■ Red

Battery:<30%
Data

■ Green (Solid)

Not transmitting/receiving data

■ Green (Flashing)

Transmitting/receiving data
Satellite

■ Red (Flashing)

No satellites found

■ 绿色 (Flashing)

Searching for satellites

■ 绿色 (Solid)

Position acquired
Communication□ OffNot connected

■ Blue

Connected

V4e Pro Receiver:

Indicator LightColorDescriptionPicture
Status■ BlueBluetooth not connected
■ RedBluetooth connected but not fixed
■ GreenFixed solution
Power■ RedCharging
■ GreenFully charged
1.2.4 When the receiver is powered on, the device enters the debugging mode due to a long press, and cannot exit it. How to solve this problem?

Answer: Press and hold for 3 seconds to shut down the device normally, then restart it, and the device will return to normal. The specific operation video is as follows:

 

1.2.5 V1t cannot search for the device's Bluetooth, how to solve the problem that the device cannot be connected via Bluetooth?

Answer: Check the communication status indicator: in Bluetooth mode, the light is off when not connected and stays solid blue once connected; in WIFI mode, the blue light flashes rapidly when not connected and flashes slowly after connection. After switching V1t to Bluetooth communication mode and establishing a successful connection, press and hold the power button for 10 seconds while the device is powered on, until the indicator lights up in alternating green and blue simultaneously (lasting for 3 seconds), then release the power button during this period to complete the mode switch. The specific operation video is as follows:

 

1.2.6 When a USB flash drive is plugged into the USB port of the D10 tablet, it cannot be recognized, and the tablet also cannot be detected when connected to a computer via a data cable. How to solve this problem?

Answer: In the USB dialog, select File Transfer, then navigate to Settings → Display → USB-A Switch On in the system.The specific operation video is as follows:

 

1.2.7 V10L laser lofting is unavailable. What are the requirements for the connection method?

Answer: When enabling laser measurement/laser stakeout, the connection mode between the controller and the receiver needs to be switched to Wi-Fi connection.

 

1.3 Receiver Configuration

1.3.1 How to solve the problem that the receiver only receives GLONASS satellite signals?

Answer: Satellite tracking can be checked and configured in Device info → Receiver Settings → Satellite Tracking, and all satellite tracking functions shall be enabled.The specific operation video is as follows:

 

1.3.2 How to solve the problem that the receiver memory cannot be read?

Answer: Connect the receiver to the laptop to copy data, and try to access the storage again after formatting the receiver's memory.

 

1.3.3 How to enable or disable the auto-power-on function of the receiver during charging?

Answer: After connecting the receiver, go to the device information page, where there is a toggle switch for automatic power-on during charging in the battery information section.

 

1.3.4 How to connect and configure the extrnal radio via the APP?

Answer: Click on Communication Settings, select External Radio as the device type, then choose the serial number starting with C or D from the Bluetooth devices to pair and connect. Once connected successfully, click on External Radio to enter the settings page. Below are the videos for configuring the external radio via direct connection and via connection to an RTK base station respectively:

 

1.3.5 How to switch between RTK guidance mode and measurement mode in the EG10 kit?

Answer: After connecting the receiver, go to Device info → Receiver Settings → Work Mode in the settings interface to switch modes. The specific operation video is as follows:

 

2. Project, Coordinates & Data

2.1 Project & Configuration

2.1.1 Can a project use multiple coordinate systems simultaneously?

Answer: No. A project is based on the currently selected coordinate system. To use a different coordinate system, it is recommended to copy or create a new project to avoid mixing systems.

 

2.1.2 If the receiver is currently in base station mode, and you use the "collect known point for base station setup" option in the base station settings, a pop-up will prompt you to switch to rover mode. Is this normal?

Answer: This is a normal phenomenon. When the receiver is in base station mode, it does not have a measurement function, so you need to switch to rover mode to complete Data Acquisition, and the base station setup process will resume after the acquisition is finished.

 

2.1.3 When a receiver functions as both a base station and has static collection enabled, other receivers fail to fix their position after connecting. How to solve this issue?

Answer: Check whether the radio output in the base station settings on the static acquisition configuration interface is turned off, and turn it on if it is off.

2.2 Coordinate System

2.2.1 How do I add a geoid or grid model?

Answer: You can download or select a model within the Coordinate System settings, or copy a compatible model to the handset's FJDynamics/TrionSurvey/Grid folder and then load it.

Note: The model must cover the operating area, have the correct datum and units. The APP performs strict validation on the grid model.

 

2.2.2 What is the difference between the two methods of Base Shift?

Answer: The "Known Point" method typically only affects newly measured points after application. The "Base Point" method will change the coordinates of all survey points associated with that base station.

 

2.3 Data

2.3.1 Can I import codes manually in bulk?

Answer: Yes. You can download code templates from the APP, which support a simple CSV template and a comprehensive XLSX template. CSV is suitable for quickly defining names and types, while XLSX allows further setting of point styles, line types, colors, and fills. For details, refer to Trion Survey User Manual - Appendix - 1.5 Code Template.

 

3. Survey, Stakeout & Tools

3.1 Survey

3.1.1 What conditions can trigger an automatic save during continuous measurement?

Answer: Saves can be triggered by time, 2D distance, 3D distance, or elevation change. When multiple conditions are enabled simultaneously, meeting any one condition will save the point.

 

3.2 Stakeout

3.2.1 How do I stake out a point if I only have its horizontal coordinates?

Answer: You can use the "Real-time Elevation" option in the stakeout panel. This allows the stakeout to primarily check the horizontal position, while the elevation difference is handled using the current receiver height.

 

3.2.2 Is it possible to load multiple CAD files at once during CAD layout?

Answer: Yes, multiple CAD drawings can be added during CAD layout, and the specific operation video is as follows:

 

3.3 Tools

3.3.1 How to enable the PPP function on the V1t receiver?

Answer: Path: Tools → Serial Port, enter "ppp show on", then check the PPP function in Settings → Device info → Receiver Settings → PPP. The specific operation video is as follows:

4. Accuracy & Troubleshooting

4.1 Positioning & Survey Accuracy

4.1.1 How do I know when it is safe to start surveying?

Answer: Confirm that the current project, coordinate system, receiver connection, working mode, differential data, solution status, antenna height, and quality indicators all meet the requirements. It is best to also verify by re-measuring a known point.

 

4.1.2 The plane coordinates are accurate, but what causes the inaccurate elevation display?

Answer: Confirm whether the correct geoid model is applied in the project. If not, please verify again after applying it.

 

4.2 Troubleshooting

4.2.1 If the receiver or APP malfunctions during use, how can I upload the log for the R&D team to troubleshoot the issue?

Answer: Connect the receiver to the controller, and when the controller is connected to the internet, click "Upload Logs" to upload the latest logs to the FJD server. The specific operation video is as follows:

5. Account, Cloud Services & Version

5.1 Account & Authorization

5.1.1 How many mobile devices can be logged into one account simultaneously?

Answer: Currently, one account can be logged into a maximum of 2 mobile devices simultaneously. If this number is exceeded, you will need to log out of other devices.

 

5.1.2 The APP rights are divided into Basic and Professional versions. How can I obtain Professional version rights, i.e., all APP functions?

Answer: The Trion Survey APP Basic version supports simple survey/stakeout operations. To use Professional functions on a third-party terminal, you must upgrade to the Professional version. Details are described below.

 

Controller

Professional Version Rights Description

Remarks

FJD RTK ControllerPre-configured. Regardless of the APP's source, the APP is the Professional version and has access to all functions.Factory pre-installed, installed via APK, or downloaded from Google Play.
Other Android DevicesEnter an APP registration code (temporary/permanent), which is bound to the device.Device unbinding is currently not supported.
After logging in, you can apply for one 30-day Professional version trial, bound to the account.Only one application per account.
After logging in, you can purchase Professional version rights (1 month/6 months/1 year), bound to the account.During the validity period, the device logged into the account will have full functionality.